Lucky Retailer Standard Operating Procedures (SOP)
This section covers different instructions and scenarios for Lucky fulfilment facilities
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1. Managing daily orders.
Every day your facility would have new incoming Lucky orders, so here is a simplified action plan to handle incoming ...
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2. Fulfilling orders.
How to fulfil orders when customers come to pick-up their products. Ask for the pick-up code. Once a customer come...
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3. Unfulfilling orders.
How to unfulfilled an order if it was accidentally marked “Fulfilled”. Open order. Open the Orders page and click ...
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4. Canceling orders.
If anything goes wrong with the order you have the ability to cancel it. Open order. Open the Orders page and click...
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5. Assigning pick-up time.
Before fulfilment, each order needs to have an assigned time for pick-up. This sends the notification to the customer...
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6. Reassigning pick-up time.
If for any reason you would like to change when the customer comes to pick-up their products, you can assign a new ti...
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7. Unassigning time from orders.
You can cancel assigned time completely, which will notify the customer that they are unable to pick-up their order. ...
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8. What if there are not enough products to fulfil an order?
Contact the brand to understand when to expect the next shipment. If the products will be available within the 7 days...
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9. What if the customer is not satisfied with the product?
If order is not yet fulfilled. If you for any reason the customer is unsatisfied with their product, and you have no...
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10. What if the customer wants to return the product?
If the customer wants to return any products, direct them to the standard returns procedures of the product’s brand. ...
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11. What if the customer did not pick-up their order?
If the customer did not come to pick-up their order within the 3 days of their assigned time, cancel the order and pi...